Summary
This post explains why Gateway Navigation is evolving and how a simple website refresh led to a broader transformation of our work. It highlights our shift from advocacy to consulting, the four core service areas now shaping our approach, and our commitment to accessibility, inclusive design and lived experience. A clear overview of how we’re growing to better support organizations creating accessible, inclusive environments.
Every organization reaches a point where it needs to pause, reflect, and ask an important question: Are we communicating who we have become, or who we used to be? For Gateway Navigation, answering that question became the catalyst for far more than a website redesign—it became the beginning of a new chapter.
At a glance
- Gateway Navigation has evolved from advocacy to consulting.
- Our new website reflects four core service areas.
- Lived experience remains at the heart of everything we do.
A Website Refresh Became a Business Transformation
When we set out to redesign the Gateway Navigation website, our goal seemed straightforward: create a cleaner, more accessible website that better reflected our work. As the project unfolded, however, we realized that the website wasn’t the only thing that needed updating.
Over the years, Gateway Navigation had grown through accessibility consulting, community engagement, research collaborations, assistive technology projects, and inclusive navigation initiatives. Our experience had expanded, but our website still reflected where we had started rather than where we were heading.
Building on Our Experience
Rather than simply refreshing our website, we stepped back and asked three important questions:
- How can we better support organizations creating accessible environments?
- How can we build a sustainable social enterprise that allows us to continue advancing accessibility and inclusion?
- How can we communicate our expertise more clearly
From Vision to Action
The answers led us to reorganize Gateway Navigation around four complementary service areas: Accessibility Consulting, Inclusive Navigation and Wayfinding, Assistive Technology and Emerging Technology Integration, and Workshops and Training. Together, these services reflect our commitment to helping organizations move beyond compliance toward practical, inclusive solutions informed by lived experience.
Continue the Conversation
This website marks the beginning of Gateway Navigation’s next chapter. We look forward to working with municipalities, businesses, educators, researchers, and community organizations that believe accessibility should be integrated from the start. Together, we can create environments, services, and technologies that are more inclusive for everyone.
Author’s Bio
David has spent his career at the intersection of customer experience, advocacy, and accessibility. Before cofounding Gateway Navigation in 2017, he worked with TD Canada Trust from 1994 to 2014, first as a Financial Advisor and later as Manager, Customer Relations for the Pacific Region.
In the mid‑1990s, David also served nationally as a Board Director and Treasurer for the NFB:AE (National Federation of the Blind: Advocates for Equality), an organization that later evolved into the AEBC and CFB.
His work with Gateway Navigation is grounded in both professional experience and his own journey as a person who is blind/low vision, bringing lived experience to every project and conversation.
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